As a blogger, freelance writer, and virtual assistant, I’ve been able to see both sides of the business. Lately, I’ve been working exclusively with a client, who has quickly turned into a friend. There are a few factors that have made a huge difference in developing a productive relationship between the two of us. In fact, all my successful collaborations have had one thing in common, strong communication.
So if you are currently working with a VA and you want to cultivate a productive & efficient relationship these tips may make all the difference.
Virtual Assistants & Clients NEED to Communicate
I cannot stress this enough. It’s no different from any other relationship really. In fact, every other tip that you’re about to read is based on a strong, open line of communication. If you can’t proactively discuss projects then maybe you just haven’t found the right fit. When you’re investing money into a service, you need to know that it’s worth it. So get this area right and everything else should fall into place.
If you can’t proactively discuss projects then maybe you just haven’t found the right fit. When you’re investing money into a service, you need to know that it’s worth it. So get this area right and everything else should fall into place.
So if you’ve already hired someone I’m guessing you’ve already vetted them to make sure they are fully qualified to complete the projects or tasks that you need assistance with. Where do you go from there?
Determine the best communication tool that works for both of you.
There are so many ways to get connected, it’s almost impossible not to be able to reach someone. Everyone has a preferred method of communication, so find a tool that works best for you and your VA.
E-mail, Facebook, and Asana are my top 3 favorite tools to use when working on projects. Sometimes questions that need immediate attention are addressed over Facebook Messenger, while items that aren’t time sensitive can be discussed through e-mail.
Provide clear expectations.
Before assigning a project to a virtual assistant, make sure you know what your expectations are. Evaluate what tasks you want to delegate and envision your end game. Share this with your VA, so you can collaborate.
Here are topics that you definitely want to discuss before going forward with any project:
- Rate – For larger projects or long-term commitments, write up a contract that clearly states the base rate, additional fees, and any other important details that you both want to document.
- Deadline – Be realistic, but clear. If your VA knows ahead of time what the schedule looks like, it’s easier for them to plan out their own game plans, especially if they have multiple clients.
- Creative boundaries – Many bloggers like to keep their images and graphics uniform, so make sure you let your VA know if you use specific fonts or image styles. This will save both of you time in the creative stages.
- Business hours – This works really well to keep both you and your VA on track, even if you live in different time zones.
Respond in a timely manner.
This works both ways! If you have a large project that requires your approval from time to time, make sure you respond in a timely manner. There will be times when your VA cannot move forward without your feedback so getting back to them is essential to developing an efficient process.
If you are not fully satisfied with the quality of your VA’s work, make sure you speak up. Do NOT settle just because you don’t want to hurt anyone’s feelings. Your virtual assistant needs the feedback in order to provide the best service possible. So give them the opportunity to correct or edit any issues before it becomes a larger problem.
Show your appreciation.
When you find the right VA that completely rocks their tasks and projects, make sure you tell them how much you appreciate them. I cannot begin to express the feeling of accomplishment I get when my clients share how much they LOVE the project I completed for them. It absolutely makes my day.
Taking the time to show your appreciation means a whole lot more than you might imagine. As a freelance writer and virtual assistant, my work IS my reputation. So getting a virtual “atta girl” makes my offline self beam with pride.
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